THE HOTEL HAS ARTIFICIAL INTELLIGENCE TO ENHANCE THE CUSTOME
Some hotels are used to strengthen the service robot. In Germany, a hotel chain Motel One Munich with a humanoid robot wearing Lederhosen concierge to welcome the guests, his name is Sepp. He can answer various questions, including personal problems and common problems, and Sepp will continue to learn in the process, which will become more intelligent, more attractive to guests.If you want to know how to get to the bar for breakfast or what time? Go ask Sepp! By constantly communicating with people, Sepp learning more and more, more and more accurate answer.
At the same time, Singapore M social hotel also has two robots in the provision of services for the people, one named "Aura" front office robot, he can provide some conveniences for the room, such as mineral water, towels and toiletries. Another robot named Oscar, can Boiled Egg for people in the morning. Also the use of robots for other hotels in the city, and the Jena Hotel Jen Jeno housekeeper robot to perform the colorful hotel room service, including room service.
LG in this year's consumer electronics show released a more attractive hotel hospitality robot named Cloi, pronounced "Kloh-ee". These robots can be built by sliding tray to clean up the remaining food and beverage, can also help guests check-in and checkout luggage handling and payment. Although the CLOi has not been used in the hotel industry, but the CLOi at this year's Pingchang Olympic Games to complete the task to clean the floor at the press center, the first successful trial.
Chat robot has been Kayak and Booking.com, the online travel agency, which is the latest way to communicate with the hotel guests, you don't need to wait for the call or online service manual.Although you don't like other robots that face to face contact with them, but you can ask them questions whenever and wherever possible.
Rido Hotel in Las Vegas, you will encounter Rose, chat robot a quixotic, you can ask some advice to her idle away in seeking pleasure. Although most recommended is the hotel's interior is recommended, but Rose will invite guests to enter the VIP channel to let them skip queuing and admission directly into the restaurant, bar, club, or in advance for the guests booking a swimming pool, bar and spa. She can provide additional services according to the needs, including with the guests to visit the hotel in the art exhibition. Guests will receive a mysterious envelope in staying at the hotel, which provides a phone number for Ross with a sentence saying the words: "I want to know the secret, you give me a message!" both frivolous and interesting, she will be guests with a joke or play "you want" or "kiss and get married and hate" game.
In the spring of 2018, Rose will be the first to provide services to the resort identity Award Scheme for casino and loyal customers chat robot, and automatic extra attention to the corresponding guest. Sometimes she will provide free spa care for the guests, concert tickets and other benefits. If a guest is frequented by a bar, she might suggest they can use the ID card, then Rose can be recommended for him according to the preferences of the guests drink.
Imagine, when you walk into the hotel room, found everything you love is like that, the suitable temperature and the brightness of the light from you, blinds automatically open until morning, and the sound of playing you most love music. Artificial intelligence provides these pre programming details, could prompt a tourist boom. If things are just perfect, then you will become a hotel guest. It can also draw a conclusion, a hotel, the more times you check in, the more he will know how to make you happy.
IBM Watson (Watson Internet Of Things Networking) global vice president Brett Greenstein (Bret Greenstein) believes that AI will be added to the hotel room is a reasonable extension -- we use at home but better. "When you go to the hotel, you will want something better, but not in the family daily use of things," he said, "and it must be deeply into the experience." IBM announced its assistant Watson in March this year, the AI and the Internet of things through a wireless connection, according to the guest preference of music, automatic updates in the room temperature setting and lighting, and through indoor technology and intelligent mobile phone, email and calendar sync.
Watson and Haman cooperation obtained professional solutions, creating a speech recognition certification room. As we use in the digital assistant, they can provide additional services for you according to your request, such as providing extra towels, room service, choose check-out time or ask where can I find a gym.
All of this can be done through a simple two-way loudspeaker system, touch screen, and even built-in finish on the wall display. Although the hotel has not been used, but it is easy to see the appeal of simplified customization system. Especially it can remember who you are, and in a precise way to set up your room, this is a human can do.
From the concierge robot to chat robot lively to customize the room for your next vacation, there may be some contact with the robot of artificial intelligence friends, and get some help from them. In daily life, you may have missed for some reason a polite smile or handshake from their human counterparts there, but these robots can create a more personalized experience, and provide better service to you during your stay.
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