HOTEL MANAGEMENT KNOWLEDGE MUST READ 100 (B)
34, the purpose of the hotel training is not training great man, but the training of staff thinking and business of the basic skills, that is, quality.
35, the efficiency should be reflected in the little bit of small things, save time from a minute to focus on the work done in order to speak efficiency.
36, as a department manager, the issue of the Department can not be big bag, the manager of the subordinate error "courage to take responsibility" can only make mistakes continue, the correct attitude is to dig the root causes, put forward corrective measures.
37, the competent work is an important part of the hotel management, the director said only do not do not, do not say no line. The management of the manager to grasp a little tight, the standard set a little more, management methods to scientific point.
38, the department's training methods to be competitive, entertaining and interesting.
39, the hotel's work is characterized by how the tangible equipment and invisible service organically combined.
40, do the hotel work according to economic laws, to have the concept of the market, the concept of competition and cost accounting.
41. On the key issues should be resolved, decided that line, otherwise nothing.
42. Personnel flow is normal, people to dig talent is inevitable, the key is how to do the work for the quality of the staff to improve the quality of work, how to ensure that people take a group, cultivate a group, grow a group, to cultivate the backbone and technical tip as a perennial As a manager, you should continue to improve the leadership of art, consider the problem of thoughtful, pay attention to work methods, the staff's mental activities to understand more, more analysis, more ventilation, and more research.
43. There is no limit on the amount of work, there is no qualitative change.
44. Managers to work standards to inspect, to improve work efficiency, we must adhere to on-site supervision.
45. The cultivation of human quality is accumulated in the daily bit by bit of training.
46. The higher the level of management, the stronger the consciousness, the less the management system will be.
47. Only to grasp the usual work, the critical time to judge will not go wrong. There is no normal quality of work, it can not be critical when the risk of justice.
48. Any person will have advantages and disadvantages, do any work are right and wrong, the problem is to distinguish which is the mainstream.
49. Service quality and management level embodied in every little thing, an expression, an action, all reflect our sense of service, to have a good quality of service, first of all should have a good work style and good ideology.
50. We must first understand their own product situation, the situation of competitors and market conditions, and then to develop a correct operating principles.
51. Business route is made by countless small points connected to form their own style and spirit, so the hotel work no small things, things associated with the reputation and image.
52. Promote enterprises, expand the impact of enterprises, so that enterprises into the community, so that the community understand the enterprise.
53. Every reception is important, for us we may simply repeat, for the guests is the first time.
54. It is wrong to say that anonymous letters are good or bad, and all conclusions come after the investigation, not before it. Anonymous letter is the hearsay evidence, I owe me what should be how to drive off, rather than burden burden. Where a system is involved in the implementation of personal interests, the public opinion will be generated, its false to a large number of open, open-minded, transcendent.
55. Personnel training work to have one-stop work ideas, recruitment to consider how to train, training will have to consider how to use the labor force.
56. The management of the hotel is based on complaints from guests, and it can be said that the management of the hotel is based on an analysis of the quality of the accident.
57. The market situation is ever-changing, to be good at changing with the market changes, to capture the benefits of the moment
58. Modestly studious, shameless asked, does not mean nothing.
59. Sales policy system to consider the hotel management mode, operating characteristics, development direction, customer composition, market trends and so on.
60. Public relations and sales in the publicity is the difference between the public relations focus on the corporate image of the overall publicity to help the community understand the enterprise, set up a bridge between business and society, and sales of the publicity is on the market development, for the room Sell away from publicity.
61. The right price to set the object to consider, traffic, reputation, time several factors.
62. A country should have a consensus, stability can be developed, empathy, a business leadership also have a consensus, unity, have vitality.
63. Whether an enterprise can consolidate, improve and develop depends on the improvement of the quality of management personnel.
64. Competition between the hotel in the end is the talent competition, personnel training must be walking in front of the work, talent training is a hundred years plan, is an important strategic policy .
65. Advertising should pay attention to the effect, should be considered to do what people see? For what market? What is the purpose?
66. Although the opening of the new hotel to the source market has been shocked, but as long as we guarantee the quality, the guests will come back.
67. A business in a good situation not to develop is no way out. Open up the resistance from the mind of the egalitarianism, not seeking progress, not bear the risk. As the operator should always be in the "red" posture, Shou is not keep.
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