WORLD-CLASS HOTEL MANAGEMENT OF THE TOP TEN BEST SERVICE
1, clean service , clean service refers to the hotel equipment, facilities, regardless of the level of high and low must be kept clean, utensils supplies placed neat and orderly; second refers to the various products to be clean and sanitary, the instrument to meet national health standards; Three refers to the waiter dress neat, health.
2, the new service , service so that customers always maintain a new feeling, this is the hotel to attract customers an important factor. Daily replacement of room supplies, fresh flowers, fresh food, raw materials, as well as interior decoration, furnishings and arrangements for the activities of customers should avoid duplication and similar to keep customers everywhere fresh.
3, courtesy service, courtesy hospitality will make guests feel at home. Courtesy service is a friendly smile, sincere welcome, happy to provide services, take the initiative to meet customer needs but do not disturb the customer, always respect the guests but let the guests to maintain privacy. The real courtesy service comes from sincerity and initiative. The courtesy service reflects the cultural quality of the hotel staff and the overall level of the hotel.
4, fast service , the hotel's efficient service are all praised by customers, fast service is not only in the customer's accommodation registration, but also reflected in the daily work of the various departments of the hotel work, the urgency of the urgency of the guests, in any small matter Should avoid waiting for guests. Waiting for a guest is one of the main reasons for the complaint, which reflects the low efficiency of the hotel.
5, trust service, hotel service is built on the service staff of good professional ethics and a high degree of responsibility on the heart, highlight the service of the delicate, active, warm, so that guests feel comfortable, safe and convenient in order to get the trust of the guests. On the one hand to provide all the possible security of the accident, so that customers have an absolute sense of security; the other hand, the services provided to match the price, can not have any deceptive behavior, so that guests have a sense of trust in the hotel.
6, the characteristics of service, hotel management not only requires a full range of service facilities and entertainment projects, but also requires a competition in the market to win a unique service, special services in different business projects and services, to attract customer.
7, special services , this is a hotel to facilitate the special needs of customers to provide a service. Special services are mainly free of charge to provide customers with additional services, such as giving drinks, providing information, contact cars and so on.
8, attention to services, attention to services in the hotel is often easy to be ignored, and customers of these subtle services and special attention, for example, when a customer in the second day of stay or stay in the same hotel, the service staff Can call his name. At this time he will feel that he has been valued and happy. In addition, we express our concern about the health of the customer, the concern and sympathy for the melancholy of the guests, the appreciation of the new hairstyle and the new dress, and the congratulations of the customer's success.
9, owned services, all the equipment in the hotel, facilities, services are for the arrival of the customer and prepared, so the customer should feel like everywhere at home as convenient and comfortable. To do this requires the waiter in more understanding of the guests' habits and personal preferences on the basis of a love, so that customers have a "This is my hotel," a sense of belonging. In this way, the hotel will not only benefit from the guests for a long time, but also make the hotel a permanent salesman.
10, glorious service, " customer is God " service purpose, reflecting the customer in the center of the hotel. In the course of providing services to the hotel, every guest is served by the VIP's specifications and ceremonies to reflect the status and achievements of the guests, so that customers have a sense of pride or glory.
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