HOTEL MANAGEMENT KNOWLEDGE MUST READ 100 (A)
1, the management staff to the key time, appear in the key parts, to seize the key issues, this is the management skills.
2, adjust the wage to achieve the purpose of stabilizing the backbone, we must grasp the timing and proportion of adjustment, so that wages really play a leveraged role in management.
3, labor management foresight and initiative from the usual labor market information accumulation and analysis.
4, enterprises to seek development, must have talent and money, and the consolidation of enterprise quality, depends on the quality of management personnel to improve.
5, corporate training should focus on improving the quality of personnel at all levels, so that each person's inherent characteristics, consciously reflected in the hotel's service principles.
6, enterprise management can not rely on self-consciousness, the key to the system management, there must be a set of inspiring staff awareness of the rules and regulations to the rule of law.
7, as a business, we must pay attention to the cultivation of cultural quality, cultural quality of workers is low, will prevent the depth of business management.
8, with money to stimulate the enthusiasm is not long, all look at the money to work on the people who do not talk about professional ethics, to consider how to cultivate the sense of corporate employees, establish the spirit of enterprise, increase the cohesion of the enterprise.
9, there is no high-quality management staff there is no high level of service quality .
10, according to different levels, different objects, different content, different focus to carry out training work. On the staff, focusing on hotel awareness and business basis of training; managers, should focus on training its
11, training centers on the training of various departments according to schedule, according to the progress, the implementation of specific people to supervise the inspection, the real implementation of the quality of training.
12, to maintain the quality of hotel service is the key to training, training is the basis of management, but also one of the management.
13, the quality of the enterprise is to rely on people to maintain and improve the staff do not teach and punish is wrong, no reason to talk about human is wrong, to deal with the relationship between human and managers.
14, the inertia of work from exaggerated habits.
15, managers in the work instructions issued after the supervision, coordination, management and inspection, can not just ordered, regardless of the implementation. For each job, every detail, should be one by one to follow the case, one by one implementation, a ring closely linked, step by step in order to really grasp the deep grasping fine.
16, the key to the management of a good work style, which work is a solid, compact and in-depth style to grasp, which work will get good results.
17, the hotel's training should be based on the actual situation of the hotel, according to the characteristics of enterprises, management needs and long-term development of strategic objectives to develop training programs, from institutionalized, systematic staff.
18, not a certain number of party members in the business from the vanguard role model, is not the role of supervision and assurance. Enterprises need a strong ideological skills of the backbone of high-level team, if not pay close attention to the development of young people in the party, the party will be the work of mistakes.
19, strict management is not only reflected in the management of people, but also reflected in the wealth, the management of things.
20, do not complain about less tourists, business difficult to do, the key depends on our existing staff of the service workers
21, not usually bit by bit the meticulous work, there is no business must be brilliant. The right business decision comes from the market dynamics.
23, business by running (out of the promotion) back, the effectiveness of dry out.
24, managers and managers are "the same trench comrades" relationship, but also "cat and mouse" relationship.
25, the hotel's management staff first engaged in their own career to be a sense of pride, a sense of honor, they look down on their own work, how can education and training staff?
26, the competent, foreman should be more to the scene with the staff to operate, supervise the quality. To realize that quality is the basis of competition, and the quality is reflected in every one for the guests to serve the little things.
27, the overall operation refers to a set of goals under the various departments of the work to support each other, with, coordination, promotion, constraints, and not their own way, zoned for prison.
28, in the material procurement on the market concept and the concept of price, to distinguish between customer goods and materials for their own use, the former should be elegant, the latter should be practical.
29, pay attention to the operation process is not not speak of efficiency, pay attention to job responsibility system is not off, card, pressure.
30, the development of enterprises should first grasp the base camp, no this, there is no advantage.
31, customer evaluation Quality of service is to see the actual results he received, rather than see if there is no effort.
32, to make managers and employees have a sense of pressure, but can not pressure them breathless, to give people room for help.
33, the price is a reflection of the market dynamics, but also a business management principles, the development of prices to meet the laws of the market and the actual hotel, according to regulations, business ethics.
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